Returns is a scheme provided by us to our valued customers. Under this policy in terms of which the option of exchange and/ or refund is offered don’t cover all products/services listed on website. All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy.
The product to be returned, should be unused, unwashed, unsoiled, without any stains/scratches. Product’s original packaging/ box should be undamaged. Shipping charges has to be borne by customer.
Any refund will be made to the same payment method used for placing order. And/ or refunds may also be credited to your TushyaShakti.com account wallet.
For payments made through other than payment gateway method, refunds, if any, will be made via demand draft in favor of the Buyer (As per registration details provided by the Buyer) minus any charge as per our policies.
Refund shall be made in Indian Rupees only.
For online payments, refund shall be made through IMPS/NEFT/RTGS or Wallets.
In certain cases refunds might be issued in form of coupons/Gift Vouchers/TS wallet.
Refund shall be conditional.
Refund shall be subject to Buyer complying with our Policies.
Exchange: If you want to exchange any item please inform us at support@TushyaShakti.com with complete details.
Exchange can be for the entire product/s or part/s of the product subject to stock.
Following products shall not be eligible for exchange:
- Damaged/scratched/torn due to any means;
- Damage due to malfunctioning/mishandling of product;
- Any consumable item which has been consumed in part/full;
- Products with missing colour/label/tags…etc;
- Products with tampered colour/label/tags…etc;
- Services which has already been started and/ or completed;
- Any damage/defect which are not covered under the manufacturer’s warranty;
- If seal is broken.
For customizable products:
Full refund will be initiated to those orders cancelled within 24 hrs. of placement. If any order is cancelled after 24 hrs. and before 72 hrs. refund will be initiated after deducting 20% as service charge. No refund will be issued if any order is cancelled after 72 hrs. of order placement.